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Privacy Policy

Privacy Policy for Virtual Homes

Last Updated: May 11, 2026

Welcome to the Virtual Homes platform (“Platform”, “App”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when using our web and mobile applications.

This is a placeholder policy intended for initial compliance and should be reviewed by legal counsel before production release.

1

Information We Collect

We may collect the following information:

Account Information

  • Name
  • Email address
  • Phone number
  • Company name
  • User role and profile details

Project Information

  • Property details
  • Job information
  • Work orders
  • Estimates
  • Materials and vendor information
  • Uploaded documents, images, and files

Communication Data

  • Chat messages
  • Voice call data
  • AI chatbot conversations
  • Support requests

Device & Usage Information

  • IP address
  • Device type
  • Browser information
  • App usage analytics
  • Crash logs and diagnostics

Payment & Financial Information

  • Invoice details
  • Payment records
  • Billing information

We do not store complete payment card information unless processed through authorized payment providers.

2

How We Use Information

We use collected information to:

  • Provide and improve platform functionality
  • Manage projects, vendors, and work orders
  • Generate estimates and reports
  • Support AI-powered features
  • Facilitate communication between users
  • Improve customer support
  • Maintain platform security
  • Comply with legal obligations
3

AI Features

The platform may include AI-powered services such as:

  • AI chatbots
  • Voice agents
  • Automated estimate generation
  • Smart recommendations

Information shared with AI systems may be processed to improve feature accuracy and user experience. Users should avoid sharing sensitive personal information unless necessary.

4

Sharing of Information

We may share information with:

  • Contractors and vendors involved in a project
  • Service providers and infrastructure partners
  • Payment processors
  • Communication providers
  • Legal authorities when required by law

We do not sell personal information to third parties.

5

Data Storage & Security

We implement commercially reasonable measures to protect user information, including:

  • Secure servers
  • Encrypted communication
  • Access control systems
  • Authentication and permissions

However, no platform can guarantee absolute security.

6

User Access & Permissions

Users may:

  • Update account information
  • Request account deletion
  • Manage permissions and roles
  • Control certain communication preferences
7

Data Retention

We retain information for as long as necessary to:

  • Provide services
  • Maintain records
  • Resolve disputes
  • Comply with legal obligations
8

Children’s Privacy

The platform is not intended for children under 13 years of age.

9

Third-Party Services

The platform may integrate with third-party services such as:

  • Payment gateways
  • Communication tools
  • Cloud hosting providers
  • AI service providers

Use of third-party services may be subject to their respective privacy policies.

10

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of the revised policy.